Real Estate | Cold Caller| Appointment Setter | Digital Marketing Associate |Cus

I have hands-on experience in real estate cold calling, specializing in lead generation, appointment setting, and qualifying motivated sellers and buyers. I'm skilled in using dialers like Zencalls, CallTools, Vicidial, and BrightPattern, and comfortable working with CRM systems. My strengths include persuasive communication, objection handling, and consistently meeting call targets while maintaining a professional and engaging tone with prospects.

As a Customer Service Representative for the HotelTonight account, I provided blended support by handling inbound calls, making outbound calls when necessary, and managing customer emails. My role required me to assist customers with booking concerns while maintaining professionalism, even when dealing with frustrated or irritated clients. I consistently worked to de‑escalate situations, address issues with empathy, and deliver effective solutions that built trust and satisfaction. To perform these responsibilities, I utilized industry‑standard tools such as TalkDesk for call management, Zendesk for ticketing and issue tracking, and Slack for team communication and collaboration. This experience strengthened my ability to manage multi‑channel support, resolve conflicts, and maintain high service standards in a fast‑paced environment.

As a Digital Marketing Associate, I managed orders on TikTok Shop and coordinated with affiliates to drive product sales. I was responsible for inviting and onboarding new affiliates to expand our marketing network. I maintained and updated spreadsheets to track affiliate data and performance accurately. I collaborated with the team to ensure smooth order processing and prompt issue resolution. Through these tasks, I developed strong organizational, communication, and digital marketing skills.