Customer Success|Complaints Resolution|Tech Support

Overview

Looking for full-time work (8 hours/day)

at $3.67/hour ($704.00/month)

Bachelors degree

Last Active

June 11th, 2026 (12 days ago)

Member Since

May 28th, 2025

Profile Description

With 6+ years in customer service and technical support. Currently looking for challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends. Customer service requires someone who is kind, empathetic, patient and knowledgeable about their companies’ processes. They make good effort to de – escalate and hopefully to resolved issues in a positive m ---------- er yet can be firm with handling rejections. Having worked for customer service for 6+ years, I have sharpened my communication and interpersonal skills, and confident in my ability to work effectively with clients. I learned to develop a comprehensive understanding of the importance of delivering high-quality service and meeting customer needs, consistently striving to exceed expectations and ensure customer satisfaction.
Technical & Industry Expertise:
- Customer Relationship Management (CRM) Tools: Experienced in using platforms like Salesforce and Siebel to manage customer interactions, track issues, and ensure seamless customer journeys.
- Technical Troubleshooting: Strong background in diagnosing and resolving software, hardware, and networking issues for a diverse range of customers, ensuring minimal downtime.
- Product Onboarding & Support: Proficient in conducting product demonstrations, onboarding customers, and providing ongoing technical support to ensure product adoption and long-term success.
-Knowledge Base Management: Skilled in creating, maintaining, and updating knowledge base articles, FAQs, and self-service resources to empower customers and reduce support tickets.
- Handle customer complaints, provide appropriate and alternatives solutions within the limits; follows up to ensure resolution. Keep records customer interactions, process customer accounts and file documents. Being able to multitask, able to handle a variety of responsibilities at the same time.
- Utilize resources and tools to effectively manage and handle complaints through resolution. Resolves complaints across multiple products and services.