I have experience in Instagram outreach, sending personalized messages to prospect leads, managing follow-ups, and supporting social media management tasks. In addition, I bring four years of experience in the BPO industry as a Customer Care Consultant and Content Moderator, handling account inquiries, case reviews, and compliance-driven processes with strong attention to detail and professionalism.
Experience: 6 months - 1 year
Conducted research and validated prospect information to ensure data accuracy and completeness, maintained organized records using spreadsheets and CRM tools, coordinated engagement and follow-ups via email, and monitored lead progress while providing summarized updates to support reporting and decision-making.
Experience: Less than 6 months
Answering calls and taking orders from customers. Recognized as a Top Performer, achieving consistent customer satisfaction rates above 95% and awarded as Service Provider for Outstanding Employee, reflecting exceptional dedication and service delivery.
Experience: 2 - 5 years
Analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. Achieved Q3 Top Performer status, exceeding performance metrics and contributing to team success and recipient of the FY24 Q4 A-List Award, recognizing exceptional contributions to trust and safety initiatives.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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