Amazon OA Keepa and SellerAmp Expert

Experienced Amazon Account Specialist with hands-on expertise in product research, inventory management, and overall account operations. Skilled in identifying profitable products using Keepa and SellerAmp, analyzing BSR trends, competition levels, pricing history, and ROI to ensure sustainable margins. Proficient in inventory tracking and management, including monitoring stock levels, coordinating shipments to prep centers, reconciling discrepancies, and ensuring timely replenishment to avoid stockouts or overstock issues. Experienced in tracking inbound shipments, resolving receiving issues, and maintaining accurate documentation. Strong background in handling Amazon Seller Central cases, including A-to-Z claims, reimbursements, listing issues, stranded inventory, and policy-related concerns. Knowledgeable in maintaining account health by monitoring performance metrics, resolving violations, and ensuring full compliance with Amazon policies. Experienced in PPC campaign management and SEO optimization, including keyword research, listing optimization (titles, bullet points, backend search terms), and performance monitoring to improve visibility, conversions, and overall profitability. Focused on data-driven strategies to support account growth, protect account health, and maximize long-term success in the Amazon marketplace.

⭐⭐⭐⭐⭐ Shopify — Expert Level Extensive hands-on experience managing Shopify stores, including order processing, refunds and returns, customer inquiries, product management, inventory updates, and backend support. Highly proficient in handling daily store operations while ensuring smooth customer experiences and accurate admin workflows.

Hands-on experience supporting major accounts such as Sunnova (solar systems), DoorDash (driver and delivery support), and Xfinity (internet, mobile, TV, and billing) Skilled in handling inbound and outbound calls, managing customer inquiries, and resolving complex issues Empathetic communicator with strong active listening skills, ensuring customers feel understood and valued Troubleshooting expertise in technical, billing, and service-related concerns across multiple platforms Experienced in sales support, upselling, and guiding customers to the best solutions Ability to de-escalate issues and maintain professionalism under pressure Consistently recognized for delivering excellent customer service and building positive client relationships

Proficient in managing calendars using Outlook, Google Calendar, and scheduling tools Skilled in organizing meetings, setting reminders, and coordinating appointments Ability to prioritize schedules to avoid conflicts and ensure efficient time management Experienced in coordinating with teams and executives for meeting availability Detail-oriented in tracking deadlines, events, and follow-ups

Skilled in managing office correspondence, including email and document handling Ability to handle confidential information with discretion and professionalism. Experienced in preparing reports, presentations, and business communications Strong communication skills (written and verbal) for internal and external correspondence Problem-solving and critical thinking skills to support day-to-day operations