General Virtual Assistant | GoHighLevel | Customer Support | Social Media & Admi

Experienced BPO Customer Service Representative with 7 years supporting telecom customers. Managed high-volume inbound calls, resolved billing and technical concerns, processed account activations, and ensured accurate account management. Recognized for clear communication, problem-solving skills, and maintaining high customer satisfaction standards.

Assisted clients with scheduling, calendar management, file organization, and other administrative tasks. Streamlined day-to-day operations to allow business owners to focus on growth and strategic tasks.

Provide email & calendar management, data entry, internet research, and admin support. Create Canva graphics, schedule social media posts, and manage client communication efficiently.

Managed social media accounts by creating, scheduling, and publishing content. Monitored engagement, responded to comments, and developed strategies to enhance online presence, increase followers, and maintain brand consistency.

Organized and maintained client calendars, scheduled appointments and meetings, and managed reminders to optimize time and efficiency.

Accurately entered, updated, and maintained data across multiple platforms. Ensured attention to detail and data integrity while meeting deadlines in fast-paced work environments.

Provide email & calendar management, data entry, internet research, and admin support. Create Canva graphics, schedule social media posts, and manage client communication efficiently.

As a Dispute Risk Analyst at GreenDot, I was responsible for investigating and resolving disputes related to unauthorized transactions, fraud, and billing errors, ensuring that customer accounts and financial activities were accurately assessed and protected. My role required a keen attention to detail, a deep understanding of financial regulations, and the ability to manage sensitive customer situations with care and professionalism.

Conducted in-depth research to gather industry trends, competitor insights, and content ideas. Provided actionable data to support marketing strategies, client decision-making, and content creation.

Monitored and responded to audience interactions, built community engagement, and encouraged positive client relationships. Tracked performance to improve engagement strategies.