Virtual Assistant / Content Moderator / Basic Graphic Design

As an experienced Social Media Manager, I specialize in growing and managing Instagram accounts with a focus on engaging content, trend-driven strategies, and analytics. With hands-on experience managing accounts with 9k+ followers, I craft tailored content plans that not only increase reach but also foster community engagement. From creating compelling visuals and captions to analyzing insights for optimal performance, I’m dedicated to helping brands connect with their audience and drive results. Let’s collaborate to take your social presence to the next level!

As a Customer Service Representative, we provide assistance and guidance to customers, ensuring their issues and questions are addressed efficiently and effectively. The role typically involves responding to inquiries via phone, email, or chat, troubleshooting technical issues, offering product or service information, and resolving customer concerns in a friendly and professional manner. This position requires excellent communication skills, problem-solving abilities, and a customer-focused attitude. Key responsibilities: Answer customer inquiries promptly and professionally. Resolve customer issues related to products or services. Provide accurate information about product features, pricing, and availability. Document customer interactions and maintain records of feedback. Collaborate with other departments to address customer concerns. Stay up-to-date with product knowledge and company policies. Maintain a high level of customer satisfaction.

In my previous roles, I have gained experience in monitoring and reviewing user-generated content to ensure it aligns with community guidelines and standards. I am skilled in identifying and flagging inappropriate content, whether it be text, images, videos, or comments, and have consistently ensured that content adheres to platform policies. My ability to stay calm and impartial in challenging situations, combined with excellent communication and problem-solving skills, allows me to handle sensitive issues with care. I am well-versed in navigating online communities and social media platforms, and I take pride in ensuring that users feel safe and respected while using digital services.