Virtual Assistant & Sales Support Specialist

I supported an Australian cake shop as a Virtual Assistant, managing Shopify orders, coordinating deliveries, and handling day-to-day communication with customers, suppliers, and drivers. I provided email and chat support through Gorgias, managed calls via Aircall, and tracked deliveries using OptimoRoute. I also assisted with social media management and helped keep operations running smoothly, ensuring orders stayed on track and customers had a great experience.

Provided customer and sales support by handling ticket bookings across various platforms. Responsibilities included processing reservations, responding to customer enquiries, managing changes or cancellations, and ensuring smooth communication between clients and service providers. Known for accuracy, fast turnaround, and delivering a positive customer experience throughout the booking journey.

Skilled in providing remote administrative support to business owners, creatives, and teams. Tasks included managing emails and calendars, handling client communications, coordinating bookings and appointments, creating SOPs, and supporting daily operations. Proficient in using tools like GoHighLevel, Zendesk, Shopify, Aircall, and Google Workspace. Known for being reliable, organized, and proactive in helping businesses run smoothly behind the scenes.

I have strong experience in lead generation, identifying and qualifying prospects across both B2B and B2C markets. I build and manage sales pipelines through targeted email outreach, prospect research, and CRM tools such as GoHighLevel, Salesforce, and Convoso, helping support sales teams and drive consistent business growth.