Rafael

Executive & Operations VA | Real Estate Data Migration & AppFolio

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Overview

Looking for full-time work (8 hours/day)

at $5.13/hour ($992.00/month)

High school diploma

Last Active

July 24th, 2026 (today)

Member Since

September 13th, 2024

Profile Description

I help businesses solve customer problems, migrate complex data, and keep daily operations running smoothly. I bring 4+ years of experience in technical support, billing, customer retention, and property management data operations.

What I bring:
• Performed manual ETL and field mapping for 100+ property-system migrations into AppFolio
• Reviewed raw legacy data against established sources of truth, then cleaned, standardized, transformed, and mapped records for accurate import
• Developed a strong understanding of mapping logic across property, tenant, owner, vendor, banking, and financial data
• Maintained customer satisfaction above 80% and first-call resolution around 81%
• Managed 24+ customer interactions daily while consistently meeting performance targets
• Generated $24K+ through customer retention and sales
• Experienced with AppFolio, Salesforce, Microsoft Excel, Google Sheets, CRM platforms, and ticketing systems
• Comfortable handling difficult customers, technical issues, billing concerns, and escalations

Why work with me?

I take ownership, communicate clearly, and follow through. You get carefully prepared data, dependable customer support, and someone who understands both technical requirements and business context.

Available for immediate, full-time work.

Top Skills

Project Management » Appfolio

Experience: 2 - 5 years

Experienced in managing real estate database configurations and property management operations inside AppFolio. Proficient in executing clean data migrations, updating tenant/property records, validating ledger entries, and maintaining data integrity across large portfolios.

Office and Administration » Admin Data Processing

Experience: 2 - 5 years

Hands-on experience executing database queries (SQL) to inspect, clean, transform, and load (ETL) data across administrative platforms. Strong focus on zero-error data migration, duplicate removal, and schema alignment between legacy and new databases.

Office and Administration » Google Sheets

Experience: 2 - 5 years

Advanced skill in building clean, automated tracking sheets using Power Query, formulas, and data normalization techniques. Capable of turning raw, disorganized data dumps into clear, actionable dashboards and scannable reports for decision-makers.

Other Skills

Customer Support

Experience: 2 - 5 years

Veteran support background with proven experience handling complex customer escalations, technical troubleshooting, and priority ticketing. Delivers clear, empathetic C1-level English communication while maintaining high CSAT and quick turnaround times.

Basic Information

Age: 24

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 122: DISC
Dominance: 35
Influence: 9
Steadiness: 27
Compliance: 29: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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