I am a seasoned professional with a wealth of experience in the role of a supervisor. Throughout my career, I have consistently demonstrated strong leadership and organizational skills. I thrive on overseeing projects, optimizing processes, and ensuring efficient resource allocation. My background includes a deep understanding of financial management, data analysis, and regulatory compliance, all of which have contributed to my successful track record in leadership roles. Safety and quality are paramount in my approach, and I take pride in fostering collaboration among cross-functional teams to achieve strategic goals. My commitment to continuous improvement, Lean Six Sigma expertise, and my knack for identifying and addressing inefficiencies have been instrumental in driving positive change within organizations.
As a dedicated customer service representative, I bring a wealth of experience in providing exemplary support to clients. My technical proficiency is complemented by an in-depth knowledge of the products and services I represent. I pride myself on my multilingual abilities, enabling me to communicate effectively with a diverse customer base. My strong data entry skills, coupled with rapid and accurate typing, ensure efficient handling of customer information and inquiries. I have a talent for troubleshooting technical issues, which has consistently led to high customer satisfaction and issue resolution. Moreover, I am well-versed in managing financial transactions, processing payments, and even employing sales skills when opportunities arise. My proficiency in social media management and e-commerce platforms further enhances my ability to meet customer needs in a digital age.
I am a highly skilled chat support agent with a passion for delivering exceptional online assistance. My technical acumen allows me to navigate digital platforms seamlessly, providing real-time support to customers through chat. With a strong focus on active listening and problem-solving, I excel in understanding customer needs and addressing their concerns promptly and efficiently. My adaptability and ability to handle multiple inquiries simultaneously ensure that no customer is left waiting. I am experienced in managing customer relationships in the digital sphere, handling everything from technical troubleshooting to appointment scheduling. My dedication to providing top-notch customer service in the virtual realm, coupled with my proficiency in various chat tools and systems, make me a valuable asset in today's digitally connected world.
These are the tools I have experienced with:
Canva
Capcut
kvCore
Chime
Hubspot
InShot
KW Command
RingCentral
Zoom Dialer
Mojo
Vortex
Microsoft Offices
Social Media
As an experienced Supervisor, Customer Service Representative, and Chat Support Agent, I am seeking an opportunity to work with an organization that values growth and development, and where I can leverage my skills to make meaningful contributions.
Experience: 6 months - 1 year
I experienced Social Media Management, where I managed social media accounts for my clients, creating and curating content, scheduling posts, and monitoring engagement metrics. This role allowed me to demonstrate my creativity in content creation and my strategic thinking in terms of audience targeting and engagement optimization. Where I create newsletter, posters to market my realtor and any other content related to your business.
Experience: 6 months - 1 year
For over six months, I've been gaining experience in data entry, specifically focused on copying and pasting research information from various websites. I've developed a keen eye for detail, ensuring that the information I gather is accurate and consistently formatted. This role has helped me become efficient in navigating different sites, organizing data, and managing large volumes of information. It's also strengthened my ability to work independently, meet deadlines, and maintain a high level of accuracy in my work.
Experience: 2 - 5 years
Over the past three years in customer service, I've really honed my ability to connect with people and resolve their concerns. I've become great at listening actively, understanding what customers need, and communicating clearly to help them. Handling different issues has taught me to stay calm under pressure and prioritize effectively. I'm all about making sure customers leave satisfied, and I've developed strong problem-solving skills to ensure I can meet their needs and create a positive experience for them.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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