Technical Sales Support/ Customer Service Representative

Appointment Setting & Calendar Management Experienced in scheduling, confirming, and managing appointments with accuracy and clear communication. Lead Qualification & Customer Engagement Skilled in identifying customer needs, asking the right questions, handling objections, and guiding clients to book appointments. Sales & Upselling Support Experienced in offering service upgrades, home security solutions, and assisting with customer moves and account takeovers. Real Estate Support Coordination Assisted clients during property transitions, ensuring smooth scheduling and proper documentation. Technical & Administrative Support Proficient in using CRM systems, managing calendars, handling emails, and maintaining accurate data. Communication & Client Relations Confident in handling voice, chat, and email support while building strong client relationships. Confidentiality & Accuracy Experienced in handling sensitive information with care and maintaining high accuracy. Multitasking & Time Management Able to manage multiple tasks, prioritize urgent work, and meet targets in fast-paced environments.

I have 1 year and 6 months of experience in customer service, supporting a technical home security account through voice, chat, and non-voice channels. I developed strong multitasking skills, handling multiple customers while maintaining accuracy and professionalism. I am skilled in problem-solving and communication, resolving technical issues and ensuring customer satisfaction. I was promoted to Subject Matter Expert, where I supported team members, handled escalations, and helped maintain smooth operations. This experience improved my ability to work in fast-paced environments and deliver quality customer support.

I have strong digital marketing skills, with experience in creating and managing online campaigns that increase brand visibility and engagement. I develop strategic content for social media platforms, craft compelling captions, and design visually appealing posts that attract and retain target audiences. My focus is on delivering content that communicates clear messages, strengthens brand identity, and drives measurable results. I am also experienced in using tools such as Canva, Google Analytics, and email marketing platforms to monitor performance, analyze insights, and optimize campaigns. By combining creativity with data-driven strategies, I help businesses expand their online presence, generate leads, and build meaningful connections with their audience.