Dynamic and results-driven Operations Manager- Customer Service and Sales with extensive experience across various industries. I excel in coaching, mentoring, and training teams to exceed Service Level Agreements and achieve KPIs. My role involves generating comprehensive daily, weekly, and monthly reports for senior management, and I collaborate with cross-functional teams to drive process improvements and innovation. My expertise includes evaluating team performance through detailed data analysis and presentation.As a Credit Repair Manager, I have led sales and training initiatives, focusing on optimizing sales processes and managing credit repair dispute resolutions. My experience as a Collections Representative has honed my skills in managing accounts, maintaining databases, and driving process enhancements through team
Experience: 5 - 10 years
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