Technical Support & IT Helpdesk System Analysis & Application Support Incident Management & Troubleshooting Root Cause Analysis IT Service Management (ITIL) Microsoft Active Directory & User Account Management Microsoft 365 / Office 365 Support Windows Desktop Support Ticketing Systems & Helpdesk Operations User Access Provisioning Technical Documentation Process Improvement Remote IT Support System Monitoring & Operational Support Customer Support & Client Communication
Experience: 5 - 10 years
Can automate task using macro
Experience: 5 - 10 years
Manage account licensing and creation. Did some modification when needed.
Experience: 5 - 10 years
Can manage Active Directory account and groups creation and modification.
Experience: 5 - 10 years
Can’t rate multiple 5 starts but I assure you that I can handle Outlook very well and even troubleshoot some issues.
Experience: 2 - 5 years
Basic knowledge in SharePoint.
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