Project Management Specialist

• Acts as Team Manager; leads and manages client project teams’ daily operations while acting the interface with executives. • Oversees all project management support activities for the assigned client(s) • Helps set strategies and executes these in tandem with the client. • Performs transition or mobilization lead role in starting up functions within a project. • Drives process improvements and ensures quality of deliverables within scope. • Leads automation team to create and drive efficiency. • Provides counselling to team members. • Works collaboratively with other team members from different disciplines and backgrounds. • Takes appropriate actions as issues arise or circumstances change. • Wins and maintains support trust from clients’ stakeholders for major changes key decisions. • Drives process improvements and ensures quality of deliverables within scope. • Supervise resources working in the areas of resource tracking, client data protection, finance tracking. • Responsible for the delivery of shared services for multiple projects. Spearheads and implements initiatives in operations and management areas like Quality & Metrics, Tool Development, Training, Capability Development, Security Management and Employee Management. • Plans and coordinates own and team’s work to meet commitment and quality expectations. • Structure and manages processes and activities to meet expectations and minimize risk. • Generates systematic and/or innovative solutions to problem. • Manage multiple teams and reviews support agreement documents, capacity plan, training plan, objectives, scope control in multiple teams. • Perform transition or mobilization lead role in starting up functions within a project • Manage a team including Senior Analyst and Analysts/Associates providing end-to-end roll on/off activities training management. • Prepare team level status reports and discuss with project team Leaders and project managers for the assigned client(s). • Mobilize new projects/clients across various industry groups based on the contract and drive continues improvements. • Setup SharePoint sites based on defined structures, tailor roll in/roll off checklist, quality, compliance, and delivery assurance across all projects and programs within portfolio. • Ensure all day-to-day activities are covered and provide up-to-date reporting as required from the stakeholder. • Exposure in service management streams such as Incident Management, Problem Management and Change Management. • Perform daily validation on input sources and generate reports on Company Delivery Metrics, provide actionable insights to drive work plan updates. • Perform cost and expense tracking data analysis and execution of cost control processes. This involves the creation of certain pre-defined financial metrics as well as performing ad-hoc analysis and reconciliation as required.