• Graduate of Bachelor of Science in Psychology
• 6 years experience in Customer Service Field (Chat,
• 4 Subject Matter Expert in Customer Service
• 2 years Virtual Assistant as Ticket Purchaser/Pricer
• ESL Tutor for Japanese and Taiwanese
Experience: 1 - 2 years
2 years experience as a Subject Matter Expert providing knowledge, resources and information to support agents. Coaching, training and supervising junior Customer Service Representatives on improving customer Interaction.
Experience: 5 - 10 years
6 years experience in the Customer Service Field (Chat, Email, Phone Support for Uber, Comcast, Kate Somerville)
Experience: 1 - 2 years
2 years experience as a General Virtual Assistant doing administrative tasks, data entry, ticket purchasing/pricing.
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Sara Brumfield
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