Customer Service | Real Estate VA | Graphics | Financial

In my experience in the outsourcing industry, I have primarily focused on handling financial accounts. I have gained expertise in managing a variety of financial accounts, including card services, annuities, and investments. Moreover, I have specialized in working within a fraud department, where I have served as a specialist in fraud detection, dispute resolution, and data entry for a prominent financial group. In my current position as an annuity associate at an international insurance company, my responsibilities include analyzing the investment portfolios of each client, offering precise and comprehensive information about annuities, assessing the benefits associated with each account, providing detailed explanations about the functionality of different policies, and meticulously reviewing legal documentation. I am fully aware that the financial domain is extensive, and I am dedicated to continuous learning and discovery within this field.

I possess more than a year of robust experience in data entry, and I've discovered that this skill resonates well with my abilities. Throughout my tenure in data entry, I demonstrated excellence in my role and consistently pursued fresh learning prospects to enhance and advance within my position.

In my nearly six years in the industry, I've specialized in managing voice accounts, dedicating myself to providing outstanding customer service. I've encountered and effectively handled challenges such as addressing irate customers and managing phone-based complaints. Despite the difficulties, my resilience and passion for customer satisfaction have empowered me to thrive in this role. I find fulfillment in meeting and exceeding customer expectations, and I remain enthusiastic about further developing my skills in customer service.

During my time as a virtual assistant for a real estate company, I gained a solid understanding of marketing strategies. I successfully managed emails, calendars, and developed effective schedules and plans for my client. Marketing is a skill that I am truly passionate about. I am determined to continue developing and excelling in this area.