Healthcare Customer Service and Medical Billing professional with nearly four years of experience supporting patients, insurance members, and healthcare teams. Strong background in medical billing inquiries, claims follow-ups, pharmacy benefits, eligibility verification, and patient advocacy. Known for clear communication, attention to detail, HIPAA compliance, and empathetic patient support. Proficient in English with basic conversational Spanish.
Experience: 2 - 5 years
Healthcare Senior Collector Specialist • Verifying patient coverage • Submitting claims to insurance companies • Following up on denied or unpaid claims • Facilitated inquiries regarding pharmacy benefits, coverage, and eligibility, while also overseeing the management of prescription refills for members Helps patients understand their medical billing information, explains insurance benefits, coverage, and eligibility, and processes their payments.
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Gaurab - Adhikari
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