Experienced Guest Experience Specialist with a strong background in short-term rental and property management operations. I have supported Airbnb, VRBO, and direct booking properties by handling guest communications, reservation management, escalations, review disputes, chargebacks, and coordination with housekeeping and maintenance teams.
Skilled in using Guesty, SuiteOp, Breezeway, Airtable, Slack, HostAI, Notion, Brivo, and Google Workspace. Known for being professional, detail-oriented, organized, and responsive in fast-paced remote environments.
I am experienced in delivering excellent guest support before, during, and after each stay while helping improve operations and maintain high guest satisfaction. I also have experience creating SOPs, supporting new tea
I am seeking remote opportunities in Guest Experience, Property Management, or Short-Term Rental Operations where I can contribute reliable and high-quality support.
Experience: 2 - 5 years
Experienced in short-term rental and property management operations, supporting guests across Airbnb, VRBO, and direct booking platforms. Skilled in handling guest communications through phone, chat, email, and messaging platforms while maintaining fast response times and high guest satisfaction. Proficient in tools such as Guesty, SuiteOp, Breezeway, Airtable, Slack, ASANA, HostAI, Notion, Brivo, Minut, RingCentral, and Google Workspace. Experienced in reservation management, guest escalations, review disputes, chargebacks, task coordination, and operational support. Strong background in coordinating with housekeeping, maintenance teams, contractors, and operations staff to resolve issues efficiently and ensure smooth guest stays. Experienced in managing booking modifications, property concerns, maintenance requests, and workflow documentation in fast-paced remote environments. Known for being detail-oriented, organized, dependable, and customer-focused with the ability to multitask and maintain professionalism under pressure.
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