Customer Service, Video Editor, Graphics Design Skills

Customer Service Representative | 13+ Years of Experience Highly experienced Customer Service Representative with 13+ years of expertise in delivering exceptional support across various industries, including e-commerce, telecommunications, logistics, and technology. Adept at handling customer inquiries, troubleshooting issues, and providing solutions for businesses based in the US, Canada, and Australia. Proven ability to manage high-volume interactions across multiple communication channels while maintaining professionalism and efficiency. Skilled in using industry-leading CRM platforms to track and resolve customer concerns effectively. Key Skills: 13+ years of customer service experience across diverse industries Expertise in e-commerce, telecom, courier, and technology sectors Proficient in Zendesk, Salesforce, HubSpot, and OneBill Strong problem-solving and conflict resolution skills Handling high-volume customer inquiries via phone, email, and chat Order processing, account management, and billing support Technical troubleshooting and product assistance Excellent communication and interpersonal skills Adapting to various brand voices and customer service guidelines Fast learner with the ability to manage multiple tasks efficiently

Video Editor – YouTube Shorts & Niche Content Creation Experienced Video Editor specializing in creating engaging and high-impact YouTube Shorts across various niches. Proficient in video editing software, motion graphics, and sound design to craft visually appealing and attention-grabbing short-form content. Skilled in optimizing videos for social media platforms, ensuring high engagement and viewer retention. Strong ability to adapt editing styles based on niche requirements, trends, and audience preferences. Adept at storytelling, pacing, and incorporating dynamic effects to enhance visual appeal. Key Skills: Editing and producing YouTube Shorts for multiple niches DaVinci Resolve, and CapCut Motion graphics, transitions, and special effects Sound design, audio enhancement, and background music selection Trend analysis and content optimization for engagement Fast-paced editing techniques for short-form content Thumbnail creation and video branding Efficient workflow management to meet deadlines