CSR-Healthcare | Medical VA | Amazon PPC | SMM

Operates as a link between a company and its online community. This professional devises and applies strategies that will make the brand more visible on several social networks, such as Facebook, Twitter, Instagram, Pinterest and others. Also develop content strategies, write captivating posts for social media platforms, and build strong relationships with followers. Play an essential role in creating corporate identity; promoting community involvement; turning followers into passionate supporters; or just managing everyday activities. As well, expert in handling crises where I can respond quickly to any emerging online issues thus protecting the company’s reputation.

As a Customer Service Representative in a healthcare account is responsible for providing exceptional service to patients, healthcare providers, and insurance members. This role involves answering inquiries via phone, email, or chat, and offering clear, accurate information about medical services, billing, and insurance coverage. They assist patients with the claims process, track claim statuses, and resolve issues related to billing discrepancies, denied claims, or coverage confusion. Additionally, the representative coordinates appointments, provides education on healthcare plans and services, and ensures that all customer information is accurately recorded and kept confidential, in compliance with HIPAA regulations. The role requires strong communication skills, a solid understanding of healthcare insurance and medical terminology, and the ability to manage multiple tasks efficiently in a fast-paced environment. Customer service representatives also work closely with insurance companies, healthcare providers, and internal departments to resolve issues and ensure customer satisfaction.

An Amazon PPC Specialist is responsible for managing and optimizing pay-per-click (PPC) advertising campaigns on the Amazon platform to increase product visibility and sales. This includes conducting keyword research, creating and managing ad campaigns, and setting bids to maximize return on investment. The specialist monitors campaign performance using Amazon's advertising dashboard and other analytics tools, making data-driven adjustments to improve metrics such as click-through rates (CTR), cost-per-click (CPC), and conversion rates. Additionally, they work closely with product and marketing teams to align advertising strategies with overall business goals, ensuring compliance with Amazon's advertising policies and staying up-to-date with industry trends and best practices.

I am a graphic designer who excels in Canva and has a vast experience when it comes to creating visually appealing and impactful designs that are tailored to suit the diverse needs of clients. I am good at using the broad range of tools and templates offered by Canva, specializing in creating graphics for social media posts, advertisements, presentations, and print materials. This includes my ability to integrate well typography, color theory, and layout principles so as to come up with designs that effectively communicate brand messages to customers while at the same time having their target audiences in mind. In addition, I can make conceptual ideas real through polished visual assets without compromising on quality, creativity, or project timelines. As for me, I work well with others and can closely follow up on your projects within agreed deadlines after understanding their goals as this will enable me to deliver nothing short of outstanding results.