Service Desk Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.69/hour ($1,280.00/month)

Associates degree

Last Active

December 1st, 2025 (193 days ago)

Member Since

May 21st, 2016

Profile Description

With over 20 years in IT, I’m ---------- ---------- —a DevOps Manager, Senior Developer, and Technical Support Lead who thrives on building and automating scalable systems. I specialize in:
System & Network Administration: Windows, macOS, Linux (Debian, Arch, Ubuntu), Active Directory, TCP/IP, VPN, DNS.
Cloud & Virtualization: AWS, DigitalOcean, Google Workspace, VMware (Workstation & vSphere), Hyper-V, VirtualBox, cPanel/WHM.
Web & Application Deployment: WordPress (custom plugins), Shopify, GoHighLevel, WHMCS, PHP back-ends.
Databases & Forensics: SQL, MySQL, Oracle, Access; virus/malware removal, spyware forensics, security patching.
Automation & Integration: API/Webhooks, Zapier, ---------- , Selenium, Dusk—architecting RPA and CRM workflows that eliminate manual handoffs.
Testing & QA: Manual and automated testing with Selenium IDE, Dusk, Eclipse; 
Support & Helpdesk: Zendesk, Freshdesk, Remedy, HelpScout, Zoho—mentoring Tier 1 teams and driving CSAT improvements.
Methodologies & AI: Agile, Scrum, Kanban; experimenting with OpenAI, Perplexity, and Groq for data-driven content and process optimization.
I’m passionate about continuous R&D, process improvement, and leveraging the latest AI/automation tools to streamline workflows and accelerate results.