Overview
Looking for full-time work (8 hours/day)
at $5.07/hour ($960.00/month)
Bachelors degree
Last Active
November 9th, 2025 (222 days ago)
Member Since
August 2nd, 2023
Profile Description
Data-driven Workforce Management Analyst with over 3 years of experience in BPO
operations. Specializes in real-time monitoring, scheduling, reporting, and performance
optimization. Proven ability to enhance SLA compliance through data visualization,
automation, and executive reporting. Adept at cross-functional collaboration and analyst
training. Seeking to apply deep WFM expertise in a challenging Senior Analyst role.
CORE SKILLS & TOOLS• Workforce Planning & Optimization• Real-Time Adherence & Queue Monitoring• SLA, AHT, Shrinkage & KPI Analysis• Forecasting & Schedule Management• Avaya, Genesys, NICE IEX• Power BI, Tableau, Microsoft Excel (Advanced)• Google Sheets, PowerPoint, Outlook• Automation Tools & Dashboards• Basic Web Development (HTML/CSS/PHP)
Top Skills
Office and Administration » Data Analytics
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 1 - 2 years
Other Skills
Web Programming » Javascript
Experience: Less than 6 months
Web Programming » CSS
Experience: Less than 6 months
Web Programming » HTML
Experience: 1 - 2 years
Audio Editing » Amadeus Pro
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 23
- Influence: 15
- Steadiness: 27
- Compliance: 35
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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