Here are some of my daily rigor as a Sr. Quality Evaluator:
Auditing chat/ticket
Attending calibration sessions (internal and site wide) Monthly QA huddle
QA Talk (for new hires)
other ADHOC
Experience: 1 - 2 years
I have been a quality analyst/evaluator for almost 2yrs now and I have been auditing calls for voice accounts and chat and emails for non-voice accounts.
Experience: 6 months - 1 year
I have been a customer service representative for almost a year before I was promoted to Quality Analyst position. I have handled voice and non-voice accounts.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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