IT Operations Analyst

I have over 4 years of experience in customer support, handling inquiries through both calls and emails. Additionally, I have worked in telesales for two months, where I gained valuable experience in sales techniques. My primary expertise lies in technical support, particularly in server support, where I have accumulated 4 years of hands-on experience.

I have significant experience managing EC2 instances, focusing primarily on Windows servers. This includes proficiency in provisioning, configuring, monitoring, and troubleshooting EC2 instances to ensure optimal performance and reliability. I am adept at addressing various operational challenges and providing timely support to meet business requirements.

I possess 4 years of hands-on experience managing Windows servers, encompassing troubleshooting, configuring settings, and addressing customer issues and concerns related to server operations. My role involved ensuring seamless server functionality while providing effective technical support and solutions tailored to customer needs.

I possess foundational skills in Microsoft Excel, which I utilize for managing server vulnerability data. My experience includes organizing and analyzing data sets, creating spreadsheets for tracking vulnerabilities, and generating reports to support informed decision-making in server management.

I have basic skills in using Canva for designing graphic t-shirts and mugs. My experience includes creating visually appealing designs and layouts tailored for print media, focusing on creative concepts and customer preferences.