Rachel

Software Support

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Overview

Looking for full-time work (8 hours/day)

at $5.85/hour ($1,120.00/month)

Bachelors degree

Last Active

February 19th, 2024 (844 days ago)

Member Since

March 23rd, 2016

Profile Description

I have a working experiences as technical support for 1 year and a half. I supported a moblie phone which is a Tracfone and NET10. I also supported an HP Printer.  After with my previous companies, I worked as a Global Software Support for 14 years. I supported Point of Sale(POS) and SelfServ Checkout(SSCO). My task was to analyze logs and replicate issues from the store. Then, I escalated software issues to the development team for further analysis.

Top Skills

Experience: 5 - 10 years

Jira tool is what we use in escalating an issue to software development team.

Experience: 6 months - 1 year

I worked as a technical support on mobile phone i.e Tracfone and NET 10 and HP Printer.

Experience: 2 - 5 years

I used NEOS ITSM Tool for ticketing system.

Other Skills

Basic Information

Age
40
Gender
Female
Website
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Address
Toledo City, Cebu
Tests Taken
IQ
Score:  112
DISC
Dominance: 10%
Influence: 30%
Steadiness: 33%
Compliance: 27%
English
C1(Advanced)
Government ID
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