GHL Specialist| SaaS Technical and Customer Support | Automation and Adoption

Overview

Looking for full-time work (8 hours/day)

at $9.76/hour ($1,844.00/month)

Bachelors degree

Last Active

June 12th, 2026 (5 days ago)

Member Since

April 26th, 2023

Profile Description

12+ Years in Client-Centric Tech Roles |SaaS Support | Automation & Funnel Optimization | Client Onboarding 

Technically Skilled, Strategically Minded

As a GHL (GoHighLevel) Platform Specialist, I combine deep technical expertise with a customer-first approach to optimize marketing funnels, troubleshoot SaaS ecosystems, and drive platform adoption. With over a year of hands-on GHL experience—and 12+ years in technical support for companies like Apple, AT&T, and Airbnb—I bridge the gap between complex tech and user success.

Core Strengths:

1. GHL & Marketing Automation

- Configured and troubleshooted GHL workflows, Zapier integrations, and email autoresponders.
- Led client onboarding, ensuring seamless setup and adoption.
- Analyzed user behavior with Microsoft Clarity, Google Analytics, and platform data to improve engagement.

2. Technical Support & SaaS Troubleshooting:

- Resolved 50+ live chat/ticket requests weekly for GHL-related issues.
- Performed software setup and remote support for clients.
- Collaborated with product teams to test updates, report bugs, and improve UX.
 
3. Foundational Tech Expertise

- Networking & Systems: CompTIA A+ | Windows & Mac OS | iOS Support | Basic Network Config. 
- Tools: GHL, Salesforce, ticketing systems (Core, Nova), CRM platforms, remote desktop tools.

Why Me?

I don’t just fix problems—I prevent them. My hybrid background in technical support, SaaS troubleshooting, and marketing automation lets me:

- Translate tech jargon into actionable solutions for non-technical users.
- Spot optimization gaps in funnels, automations, and workflows.
- Build trust with clients through patience, clarity, and measurable results.

Remote-Ready: Equipped with a high-performance home office, dual monitors, and redundant high-speed internet for uninterrupted work.

Let’s Connect! I'd love to chat if you need a GHL expert to drive adoption, streamline support, and elevate client experiences.