Production Planning Engineer | Import / Export & Logistics Coordinator

Coordinated import shipments to ensure timely arrival of materials, successfully managing shipping schedules and customs documentation. Negotiated competitive rates with freight forwarders, resulting in cost savings of approximately 15% on logistics expenses. Monitored vessel schedules and communicated updates to relevant stakeholders, ensuring smooth operation and addressing any issues promptly. Compiled monthly export sales reports and logistics costs. Applied knowledge of INCOTERMS and computed demurrage/detention charges to maintain compliance and minimize expenses. Prepare and review shipping documents (Commercial Invoice, Packing List, BL/AWB, CO) Ensure document accuracy, compliance and monitor document submission, approval, and shipping instructions to Shipping Line Experience in vessel booking with different shipping line (ex. ONE, EGN, SITC) and DHL Express

Optimized daily and monthly production planning to meet customer demand, achieving a 100% on-time delivery rate. Managed finished goods and packaging inventory, preventing line downtime through effective monitoring of pallet circulation. Maintain clear communication with customers regarding order status and delivery schedules, enhancing customer satisfaction. Streamlined operations through effective use of ERP systems (SAP) and Microsoft Office tools, improving team efficiency. Participated in continuous process improvement initiatives to enhance productivity and reduce operating costs.

Managed travel disruptions by effectively coordinating alternative bookings and assisting passengers with critical travel-related issues. Handled customer support for booking changes, cancellations, and refunds, providing timely resolutions to enhance customer experience. Implemented organized booking management processes to optimize operational efficiency and reduce service delays.