Gemma

Amazon VA/Customer Service/E-commerce/Wix & Hostinger website building

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Overview

Looking for part-time work (4 hours/day)

at $7.95/hour ($768.00/month)

Bachelors degree

Last Active

July 19th, 2026 (yesterday)

Member Since

February 16th, 2016

Profile Description

I am an experienced Virtual Assistant and Customer Service Professional with over 11 years of BPO experience supporting US-based brands, combined with hands-on experience in e-commerce operations, product research, administrative support, and back-office tasks.

My experience includes Amazon product and brand research, competitor analysis, product listing support, inventory and pricing updates, data entry, email outreach, lead research, website product uploads, and content management. I have also worked with e-commerce platforms and tools such as Sellerboard, SmartScout, Keepa, Helium 10, Data Dive, Wix, Shopify, and Google Workspace.

With a strong customer service background, I am skilled in handling customer concerns professionally and efficiently while maintaining excellent attention to detail. My experience in quality monitoring and process improvement has also strengthened my ability to follow SOPs, organize information, identify errors, and deliver accurate work within deadlines.

I am reliable, detail-oriented, organized, and comfortable learning new tools and processes. Whether it's supporting day-to-day administrative operations, conducting detailed research, managing e-commerce tasks, or handling repetitive back-office work, I focus on delivering consistent and high-quality results.

I am currently looking for a long-term remote opportunity where I can contribute my experience in:

• Virtual Assistance & Administrative Support
• E-commerce & Amazon Support
• Product & Brand Research
• Data Entry & Data Management
• Customer Service
• Email Outreach & Lead Research
• Product Listing & Website Management
• Competitor & Market Research

I value clear communication, accuracy, and reliability, and I am always willing to learn and adapt to the needs of the business.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

* Enhanced customer satisfaction by promptly addressing concerns and providing accurate, reliable information. *Tracked orders and returns. *Assisted customers in navigating company website and placing online orders, improving overall user experience.

Office and Administration » Quality Assurance

Experience: 10+ years

Listening to recorded calls, evaluating performance using scorecards, and submitting feedback to supervisors for coaching.

Other Skills

E-Commerce » Amazon » Keepa

Experience: 6 months - 1 year

Knowledgeable in using Keepa for Amazon product research, including analyzing price history, tracking sales rank trends, evaluating product demand, and identifying profitable items for sourcing.

Office and Administration » Microsoft Excel

Experience: 10+ years

I've been using excel since I was still studying up until today. In my recent job, we use excel for extracting data files and when we create a tracker for our daily productivity.

Website Builder » Wix

Experience: 6 months - 1 year

Experienced in managing and customizing Wix websites, including editing layouts, updating content, optimizing store settings, and improving user experience. Familiar with using Wix’s built-in tools such as product management, menu/navigation setup, and basic SEO features.

Design » Graphic Design » Canva

Experience: 2 - 5 years

This is the app where I create my resume, portfolio and own graphic designs.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 119: DISC
Dominance: 21%
Influence: 9%
Steadiness: 38%
Compliance: 33%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”