Joanna

Reliable Customer Support VA | Email, Chat & SMS Expert | Problem Solver

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (5 hours/day)

at $4.16/hour ($500.00/month)

High school diploma

Last Active

June 25th, 2026 (4 days ago)

Member Since

July 2nd, 2022

Profile Description

Customer Support Specialist with 1-2 years of experience in handling chat, SMS, and email inquiries for fast-paced call center environments. Skilled in CRM management, multi-channel communication, and timely issue resolution, ensuring high customer satisfaction and accurate client data. Experienced in creating communication templates and workflows to streamline responses, improve efficiency, and provide tailored support that helps businesses grow. Professional, empathetic, and detail-oriented, ready to deliver exceptional service in remote settings.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

I worked as a Customer Service Representative for more than one year, handling customer inquiries through email, live chat, and SMS. My responsibilities included assisting customers with their concerns, resolving complaints efficiently, and providing clear and professional support to ensure customer satisfaction. I developed strong communication, problem-solving, and multitasking skills while maintaining a positive customer experience.

Other Skills

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 110: DISC
Dominance: 27 %
Influence: 17 %
Steadiness: 36 %
Compliance: 20 %: English
C1(Advanced)