Construction Project Coordinator | Executive VA | Buildertrend Expert

● Managed 30–50 construction and renovation projects monthly from pre-construction to completion ● Coordinated with contractors, subcontractors, vendors, and clients to ensure timelines and budgets were met ● Processed invoices, lien waivers, and completion documentation including project photos ● Created and tracked project schedules, ensuring deadlines and milestones were achieved ● Handled vendor pricing updates, material coordination, and scope tracking ● Served as the main point of contact for clients, providing regular progress updates and resolving issues proactively ● Ensured quality standards and safety compliance across multiple renovation projects

● Provided end-to-end customer support for Telstra clients, handling billing enquiries, service issues, and account management with a strong focus on first-call resolution and customer satisfaction. Assisted customers with understanding charges, payment arrangements, plan upgrades, and troubleshooting service concerns for phone, internet, and TV services. ● Managed a high volume of inbound calls and emails while maintaining accurate documentation of customer interactions, case notes, and follow-ups in CRM systems. Proactively resolved complaints, de-escalated concerns, and ensured timely issue resolution to improve customer experience and retention. ● Consistently met sales and service KPIs by identifying customer needs and recommending suitable products, upgrades, and bundles aligned with their usage and budget. Collaborated with internal teams (technical support, billing, and retention) to ensure seamless service delivery and efficient problem resolution.