8+ Years E-commerce VA | Customer Service Manager

Overview

Looking for full-time work (8 hours/day)

at $6.88/hour ($1,312.00/month)

Bachelors degree

Last Active

June 6th, 2026 (7 days ago)

Member Since

November 11th, 2021

Profile Description

I’m an E-commerce Customer Service Specialist with 8+ years of experience supporting US, UK, and EU brands across multiple industries — beauty, fashion, home essentials, subscription services, medical supplies, kitchenware, wellness, and more. I help businesses create organized, efficient, customer-first operations while keeping communication clear and processes smooth.
I’ve worked with well-known brands such as FabFitFun, HexClad, Jaanu, ---------- ntous, and others, managing everything from high-volume inboxes to full customer service operations and backend workflow setup.
What I Do Best:

• Order management, tracking, replacements, refunds

• Editing orders before fulfillment (addresses, cancellations, product swaps, size changes)

• PayPal disputes, Klarna claims, Shopify chargebacks & dispute responses

• Coordinating with suppliers, warehouses, and shipping carriers

• Managing reshipments, missing packages, and delivery investigations

• Handling returns/exchanges and ensuring a smooth customer journey

• Creating SOPs and customer service knowledge bases

• Managing multilingual customer bases (English, German, Swedish, Spanish, Dutch)

• Leading and training customer service teams

• Improving workflow efficiency and creating long-term systems
Tools & Platforms I Work WithCRMs & Customer Support Platforms:

• Zendesk

• Gorgias

• Commslayer

• Freshdesk

• HelpScout

E-commerce & Marketplace Tools:

• Shopify
• Amazon Seller tools

• Etsy support dashboards
Shipping, Fulfillment & Returns:

• Mintsoft

• ShipStation

• Loop Returns

• Royal Mail / Evri / DPD portals

• UPS, USPS, FedEx tracking systems
Payments & Dispute Handling:

• PayPal

• Klarna

• Shopify Payments

• Stripe

• Afterpay

• Affirm
Communication & Productivity:

• Slack

• Google Workspace

• Microsoft Teams

• Zoom

• Loom

• Notion
Project & Task Management:

• ClickUp

• Trello

• Asana

• ----------

• Notion
Organization & Documentation:

• Google Sheets

• Excel

• Airtable

• Canva

• Docs creation, process mapping, templates, and workflow design
Email & Marketing Tools:

• Klaviyo

• Mailchimp

If you use a tool not listed above, I learn platforms quickly and adapt easily.If you’re looking for someone dependable, detail-oriented, multilingual, and highly experienced in end-to-end e-commerce operations — I’m here to help your business grow with smoother systems, better customer experiences, and reliable daily support.