Fraud and Risk Operations professional with 6+ years of experience across banking, fintech, and platform-based ecosystems, including JPMorgan Chase, Capital One, Wells Fargo, and Uber.
I specialize in fraud detection, merchant risk analysis, transaction monitoring, chargebacks, AML/KYC compliance, and financial crime prevention in high-volume, regulated environments. My work focuses on identifying suspicious activity, analyzing transaction behavior, and executing risk-based decisions that protect both customers and business ecosystems.
In my current role in merchant risk operations, I handle detailed account reviews, investigate fraud patterns, and support risk decisions including account restrictions, terminations, and fund holds. I also communicate directly with merchants regarding adverse actions and compliance outcomes, ensuring clarity, accuracy, and professionalism in every case.
Across my career, I’ve also worked in customer operations, SME support, onboarding and training roles, helping teams improve performance, reduce operational errors, and strengthen escalation handling processes. I enjoy solving complex problems where risk, data, and customer impact intersect.
Core strengths include:
Fraud & transaction investigation
Merchant risk & account integrity
AML/KYC & compliance operations
Chargebacks & dispute resolution
Risk decisioning & escalation management
Data-driven analysis & case investigation
Cross-functional collaboration with Risk & Compliance teams
I am currently open to opportunities in Fraud Analysis, Risk Operations, Financial Crime, Trust & Safety, Onboarding and Merchant Risk roles, especially remote or global teams.
Let's connect! Book a call with me:
Experience: 2 - 5 years
EXPERT
Experience: Less than 6 months
Experience: 2 - 5 years
EXPERT
Experience: Less than 6 months
Experience: Less than 6 months
Room for improvements.
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.