Microsoft 365 Escalation Engineer | Cloud Support | AI Automation (n8n

Overview

Looking for full-time work (8 hours/day)

at $11.63/hour ($2,240.00/month)

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

April 26th, 2021

Profile Description

Dynamic and detail oriented IT professional with 7+ years of experience in technical support, cloud technologies, and security compliance. I specialize in Microsoft 365 administration, end user support, and workflow automation using tools like N8N, Zapier, and Go High Level.
I help businesses streamline operations by:
Resolving complex Microsoft 365 issues (Outlook, Teams, Exchange Online, SharePoint, OneDrive)
Automating repetitive tasks and integrating apps for efficiency
Managing user accounts, licenses, and compliance to ensure smooth operations
Delivering clear documentation and proactive troubleshooting that reduces downtime
Clients value my ability to exceed SLA timelines, provide scalable solutions, and communicate with empathy and precision. Whether you need enterprise?level support or automation to save hours of manual work, I bring both technical expertise and a collaborative approach.
Skills:
Microsoft 365 Administration (Exchange Online, SharePoint, OneDrive, Teams)
Active Directory & Intune
Security & Compliance Center
Windows 10/11 Troubleshooting
Gsuite Administration
Networking & End?User Support
PowerShell Scripting
Desktop & Remote Support
AI Automation (N8N, Zapier, Go High Level)