Andrea
Ecommerce Content Team Leader - Magento | Customer Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.56/hour ($1,454.56/month)
Bachelor of Science in Information Technology
Last Active
June 23rd, 2026 (5 days ago)
Member Since
July 6th, 2014
Profile Description
I hold a Bachelor's degree in Information Technology and bring over 14 years of total professional experience specializing in search engine optimization, e-commerce operations, and high-level customer support. I began my career in the digital space as an SEO Specialist, where I spent years mastering on-page and off-page optimization campaigns, meticulous website audits, link building, and data-driven keyword research to effectively drive organic search visibility and page rankings.
Following my technical SEO roles, I transitioned into customer support and operations, catering to major gaming clients based in the US and South Korea. Over the course of more than three years, I scaled from an
Most recently, I spent over five years dedicated entirely to the e-commerce sector, supporting an established Australian retailer. I started as an Online Product Coordinator, where I took full ownership of end-to-end product listings, visual merchandising, and daily website and marketplace maintenance using data-heavy systems like Magento. I was responsible for executing product listings, auditing storefronts for accuracy, managing inventory counts, and implementing pricing and promotional updates. Because of my strong performance, I advanced to Ecommerce Content Team Leader, spending more than three years overseeing front-end operations, tracking key performance metrics, and coaching a dedicated team to exceed client expectations. This collective background makes me a highly versatile, tech-savvy professional who deeply understands how to manage, maintain, and scale a digital storefront.
Top Skills
Customer Support » Ecommerce
Experience: 2 - 5 years
With extensive expertise in e-commerce management, I excel in creating, publishing, and maintaining a vast array of tech and appliance or interior products, ensuring top-notch descriptions, specifications, images, and videos. I meticulously edit product images and videos to meet and exceed quality standards. Through seamless collaboration with cross-functional teams, I execute various tasks and liaise with clients to update documents and tasks. Conducting regular website audits, I consistently deliver high-standard product listings and create daily reports. As a skilled leader, I lead and supervise teams, evaluate performance on a weekly, monthly, and annual basis, and monitor internal operational metrics, clients' SLA/KPI metrics, and deadlines. I actively participate in client meetings, prepare for Business Reviews, and troubleshoot escalated issues, implementing corrective actions to ensure optimal performance and client satisfaction.
Other Skills
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo City, Rizal
- Tests Taken
- DISC
- Dominance: 29
- Influence: 6
- Steadiness: 31
- Compliance: 33
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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