Need someone who can support your customers and create engaging content for your brand? I can help.
I’m a Customer Support Specialist and Video Editor with 14+ months of experience working with e-commerce businesses. I help brands maintain excellent customer relationships while also producing clean, engaging video content.
What I can help you with:
1. Customer Support
Friendly, accurate, and timely responses that keep customers satisfied.
2. Shopify Order Management
Handling order tracking, cancellations, refunds, replacements, and fulfillment updates.
3. Chargeback & Dispute Handling (Stripe & Shopify)
Experience managing disputes with a 30–40% win rate, helping reduce financial losses.
4. Data Tracking & Reports
Maintaining organized spreadsheets and monitoring store performance and revenue.
5. Video Editing
Short-form videos for TikTok, Instagram, and podcast clips, with captions, motion graphics, and engaging edits.
Clients value me for being organized, dependable, and easy to work with. My goal is simple: help your business run smoother while delivering professional support and creative content.
"Life happens, coffee helps. Business runs smoother when I’m on your team."
Experience: 2 - 5 years
Podcast Editing, Short-Form Video Editing
Experience: 1 - 2 years
Creating Social Media Contents from a Long-form Video. •Reels •Youtube Shorts •Tiktok contents
Experience: 1 - 2 years
My role involved responding to emails, handling Shopify inquiries, managing order fulfillment, and assisting with chargebacks. I’m adept at problem-solving, delivering excellent service, and maintaining a positive relationship with customers.
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