Annabeth

Workforce Management, Senior Manager

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Overview

Looking for full-time work (8 hours/day)

at $10.12/hour ($1,936.00/month)

Bachelors degree

Last Active

May 1st, 2026 (42 days ago)

Member Since

December 28th, 2020

Profile Description

Results-Oriented WFM Manager with 15+ years of progressive, end-to-end
Workforce Management expertise in high-volume BPO and Tech environments. Specialized in Forecasting,
Sizing, Capacity and Strategic Planning across Inbound, Chat, Email, and Social Media channels. Proven ability
to optimize resource utilization, drive process efficiency, and deliver detailed capacity plans.

Skills and Tools
Core WFM Strategy & Planning
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End-to-End Capacity Planning
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Strategic RFP Sizing & Financial Modeling
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Forecasting Accuracy & Modeling
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Strategic Resource Planning
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WFM Process Optimization

WFM Technologies & Platforms
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NICE IEX Forecasting and Scheduling System
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Genesys Cloud
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Avaya CMS
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Salesforce

Advanced Data & Business Intelligence
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Performance Analytics & Reporting
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Power BI / Power Query
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Expert Microsoft Excel / Google Sheets
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Data-Driven Decision Making

Top Skills

Office and Administration » Microsoft Excel

Experience: 10+ years

Customer Support » Phone Support » English Speaking

Experience: 10+ years

Accounting » Investment Accounting » Strategic Planning

Experience: 10+ years

Other Skills

Project Management » Forecasting

Experience: 10+ years

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Las Pinas, Metro Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 42%
Influence: 17%
Steadiness: 13%
Compliance: 28%: English
C2(Advanced/Mastery)