Etsy & Shopify eCommerce VA | Social Media Content | General Virtual Assistant

I have customer support experience backed by a strong background in sales, which allows me to communicate effectively with customers while understanding their needs and concerns. I assist customers by responding to inquiries, resolving issues, and providing accurate information in a professional and timely manner. My sales experience has helped me develop strong communication, problem-solving, and relationship-building skills. I am comfortable handling customer questions, managing complaints calmly, and ensuring customers feel heard and supported. I also understand the importance of maintaining a positive brand image and creating a good customer experience that builds trust and long-term loyalty. I am detail-oriented, patient, and capable of following SOPs, using CRM tools, and documenting customer interactions properly. My goal is to provide excellent customer support while contributing to customer satisfaction and overall business success.

I have been working as an Administrative assistant for almost 3 years, helping my clients grow their businesses by providing reliable administrative support, manage their inbox and calendar, handling day-to-day tasks, and ensuring smooth operations.

I have experience in social media engagement, where I actively monitor posts, comments, and messages to ensure timely, professional, and brand-aligned responses. My focus is on maintaining positive interactions with the audience, addressing customer inquiries, and escalating any concerns or sensitive issues when needed. I regularly track engagement across platforms, identify comments that require attention, and ensure responses follow the brand’s tone, guidelines, and SOPs. I also help flag inappropriate, spam, or policy-violating content to protect the brand’s reputation. I’m detail-oriented, organized, and consistent in monitoring daily activity, ensuring no important message or comment is missed. My goal is to help build trust with customers, support the brand’s online presence, and contribute to a positive and responsive community.

I have hands-on understanding of Etsy product listing workflows and SEO fundamentals, with experience supporting keyword research, listing optimization, and Print-on-Demand product preparation. I am highly trainable and capable of using tools such as eRank and EverBee to identify high-volume, low-competition keywords and apply them strategically in product titles, tags, and descriptions to improve search visibility and ranking. I can create and optimize product listings with clear, keyword-focused titles, well-structured descriptions, and properly selected tags aligned with Etsy SEO best practices. I also assist in creating professional mockups for Print-on-Demand products, ensuring listings are visually appealing and conversion-focused. I am detail-oriented and skilled at following SOPs, ensuring listing accuracy, keyword consistency, and proper store organization. My goal is to help increase product discoverability, support store growth, and maintain high-quality, optimized listings that attract and convert customers.

I am highly trainable and capable of supporting Shopify store operations, especially in product listing and basic SEO optimization. I understand the importance of using relevant keywords in product titles, descriptions, and meta fields to improve product visibility and search performance. I can assist with creating and organizing product listings, uploading product information, formatting descriptions, and ensuring accuracy and consistency across the store. I am also prepared to learn and apply SEO best practices, follow SOPs, and use keyword research tools to help improve product discoverability. With strong attention to detail, organization, and the ability to follow structured processes, I can help maintain a well-organized, optimized Shopify store that supports customer experience and business growth.

I am actively learning more about eCommerce so I can effectively apply my previous experience in the sales industry. With a strong background in customer service, product knowledge, and sales strategies, I’m confident in my ability to support online businesses in managing their stores, improving customer experience, and driving growth.

I have been in sales industry since 2016. I manage to handle different products to promote and target the KPI monthly. I also do inventory and admin task for stock monitoring.

I use Canva to create professional and visually appealing graphics for social media content and product listings. I can design engaging posts, promotional banners, product mockups, thumbnails, and branded visuals that align with your brand identity. I focus on clean layouts, readable typography, and eye-catching designs to help increase engagement and improve product presentation. I am highly trainable and detail-oriented, and I can quickly follow brand guidelines, color palettes, and design requirements. I can also create consistent templates to maintain a cohesive look across your social media platforms and e-commerce listings. My goal is to produce high-quality visuals that attract attention, support marketing efforts, and enhance your brand’s overall presentation. Key Canva Skills: *Social media graphics (Facebook, Instagram, Pinterest, etc.) *Product listing images for eCommerce (Shopify, Etsy, Amazon) *Product mockups and promotional banners *Thumbnail and cover design *Basic branding and visual consistency *Template creation for reusable designs