Program Admin | Online Coaching Program

Are you an experienced virtual assistant with a background in Business Prossess Outsourcing (BPO)? Do you excel at following scripts, providing exceptional customer support, and delivering high-quality communication? Join our team as part of a dedicated Virtual Assistant (VA) team to support our online group coaching program.

We are looking for a small team of outstanding, experienced VAs to join our growing organization and support our mission to empower and coach students through high-level, organized group training.

Position Overview

Key Responsibilities:
Provide dedicated administrative support exclusively for the coaching groups within our organization.
Learn and master the organization's systems, lingo, and processes to provide effective support to our coaching team.
Engage directly with students to review and provide feedback on their submitted work.
Communicate metrics and student progress to coaches for improved outcomes.
Offer exceptional customer service during live webinars, including handling student questions.
Follow scripts and established guidelines while communicating professionally with students.
Provide operational support to ensure seamless group activities and efficient workflows.
Collaborate with the team to drive efficiency and maintain high standards of group engagement.

Qualifications:
Proven BPO training or equivalent customer service experience.
Exceptional communication skills, both written and verbal.
Experience in administrative tasks, webinar support, or customer service roles.
Ability to quickly learn and adapt to new systems and processes.
Attention to detail and a proactive approach to resolving challenges.
Comfort with providing feedback on student work and collaborating with coaches.
Familiarity with online group management tools and CRM platforms is a plus.

Why Join Us?
Be part of a supportive and dynamic team focused on empowering students.
Opportunities to grow and enhance your skills through specialized coaching and training.
Work closely with leadership and contribute to impactful programs.
Flexible work environment with opportunities for development and career progression.

To Apply
Submit your resume and a brief cover letter outlining your experience with Business Process Outsourcing (BPO), group support, and following scripts. We’re excited to meet our next Rockstar VA team members!