Online Receptionist

About the Client:
Our client is a medical and cosmetic centre who is committed to providing the highest quality of medical and cosmetic services to their clients.With their experienced team of doctors and nurses, they ensure all customers receive the best care possible.Whether their customers are seeking routine medical care or cosmetic procedures, our clinic offers a wide range of services to meet all needs.Our client's state-of-the-art facility and advanced technologies allows them to provide the latest treatments in both medical and cosmetic fields.

Job Description:
As an Online Receptionist for our client, you will be responsible for managing incoming calls, emails, and online inquiries. You will play a crucial role in providing excellent customer service to all patients by booking appointments, answering queries, and directing communications to the appropriate staff members. This role requires strong communication skills and attention to detail.

Key Responsibilities:
- Answer incoming calls and respond to emails promptly and professionally.
- Schedule and manage appointments using an online booking system.
- Transfer calls or escalate inquiries to the appropriate healthcare professionals when necessary.
- Follow up with patients to confirm appointments and provide reminders as needed.
- Handle administrative tasks such as data entry, filing, and updating patient records.
- Collaborate with other team members to ensure smooth operations of the clinic.

Requirements:
The successful applicant will possess the following:
- Strong proficiency in written and spoken English;
- Familiar with medical and cosmetic terms;
- Experience as a seller of beauty and cosmetics is highly advantageous;
- Experience with Best Practice software is highly advantageous;
- Own internet;
- Own computer;
- Own headset for calls; and
- Contingencies in place to circumvent brownouts and internet interruptions.

Work Schedule:
- Monday: 9:30am – 1:00 pm
- Wednesday: 3:00pm – 6:00pm
- Thursday: 9:30am – 1:00pm
- Saturday: 10:00am – 1:00pm
(This is Victoria, Australian time)

How to Apply:
Please click on/use the following link and complete the form in its entirety
forms.monday.com/forms/a5c369bc94e4ab90591834dac913d737?r=use1

Your application will be unsuccessful if the form is incomplete.

Our client wants to fill this position quickly, so don’t delay!