NOW HIRING: Ecommerce Account Strategist Manager

Job overview: Join our cross functional team of developers, designers, project managers and SEO experts to build e-commerce brands

Why Lantern Sol
Be part of a multicultural team that is helping shape the future of commerce, we have helped companies to sell over $100,000,000USD in ecoUpgrade to see actual inforce sales, developed 500+ custom websites and apps, Featured speaker on Shopify & Amazon.
Work from wherever you want, with flexible schedules and reunions across the world every now and then. We
invest in our team through extensive training, continuous support for growth and learning, and the cultivation of a happy and confident company culture. For us, finding fulfillment in your career is just as crucial as excelling in it.


Key Responsibilities:
— Oversee and optimize operational processes & systems, in support of the goals
and objectives of the information marketing division.
— Manage a team of project managers, and other operation & fulfillment-based
roles, providing leadership, training, and support to ensure high levels of
performance and job satisfaction.
— Collaborate with senior management to implement strategic planning and
goal-setting (OKR’s & KPI’s).
— Monitor and analyze operational performance and ensure key results are being
achieved across departments & that leadership/key stakeholders have clear
visibility on them at all times
— Implement improvements as necessary to increase client retention & satisfaction
and increase internal team performance and productivity.
— Ensure scope of work are being enforced as per client agreement
— Ensure a smooth flow of operations across various departments including creative,
media buying, copywriting, and dev teams.
— Ensure full adoption of all systems and processes by all teams
— Coordinate with the finance department to budget and monitor operational
expenditures.
— Develop & optimize systems to accurately track client performance
— Develop & optimize systems to accurately track team capacity for fulfillment
— Implement quality assurance processes to enhance service delivery with the
target of maintaining a sub 10% churn rate
— Foster a culture of innovation and efficiency within the operations team.
— Ensure all new client’s meeting onboarding timelines
— Develop and oversee new client 2-week, 30, 60, and 90 day deliverables
— Oversee and coordinate resources for support pod ticket system to achieve the


TO APPLY, PLEASE SEND AN EMAIL TO Upgrade to see actual info WITH THE SUBJECT LINE: "Applying for Ecommerce Account Strategist Manager "

Include:
1. Your past experiences related to operations management .. describe your day to day activities. Please be SPECIFIC. Describe workflows, tools you use, processes you follow, indicators you look for. Be specific, or your application will not be considered.
2. Any references or work examples you can share. Are you able to intro us to anyone you've done operations for? What will they tell me was great and not so great about working with you when I contact them?
3. What is your skype username and email (we'll use this to schedule a call)
4. Desired pay


NOTE: if you dont complete the above instructions indicated above, and write your responses in numerical format, eg 1), 2), 3), etc, then your application will not be considered