Home Services Account Manager

Ever enjoyed talking to customers, keeping schedules organized, and making sure service jobs and payments are properly followed through?

We are hiring a Home Services Account Manager to support the U.S.-based pool cleaning and repair operations team. You will help manage customer communication, service coordination, billing follow-ups, and day-to-day operational tasks that keep jobs running smoothly.

This is a support-heavy role where communication, organization, and follow-through matter. You will handle customer calls, coordinate with field technicians, manage service schedules, and assist with accounts receivable follow-ups for outstanding balances.

If you are detail-oriented, proactive, and comfortable working in a fast-paced service environment, this role will fit you well.

What You’ll Do
- Handle inbound calls and messages from customers regarding scheduling, service updates, and general inquiries
- Handle service and repair calls from current clients, including troubleshooting issues, rescheduling jobs, dispatching technicians, and ensuring resolution
- Assist customers with service options and basic pricing inquiries (warm inquiries only, no cold calling)
- Follow up on outstanding balances (AR / collections outreach) in a professional and customer-friendly way
- Coordinate recurring service schedules and technician assignments to ensure timely job completion.
- Maintain customer and job records using CRM and service tools such as HubSpot, Jobber, Skimmer, Pool Brain, or similar platforms
- Update service tickets, payment status, and job progress accurately in the system
- Support daily operations by ensuring smooth coordination between customers and technicians
- Assist in improving internal workflows, call handling processes, and documentation

\What We’re Looking For
- 3+ years of experience in customer support, account management, coordination, or service operations.
- Must have experience supporting a recurring home services business where customer accounts are actively managed over time (e.g. pool, HVAC, cleaning, roofing, landscaping, pest control, lawn care, etc.).
- Experience handling service-related phone calls and customer follow-ups.
- Experience coordinating field technicians, dispatching, or recurring service schedules.
- Experience resolving customer concerns while maintaining a positive customer experience.
- Experience in accounts receivable (AR) or collections outreach.
- Strong organizational, communication, and problem-solving skills.
- Experience using CRM or service tools such as HubSpot, Jobber, Skimmer, Pool Brain, or similar systems.
- Comfortable working with systems and learning new tools quickly.
- Proactive, reliable, and able to work independently.
- Experience working in a remote WFH setup, preferably with US clients.
- Must be available to work graveyard shifts aligned with US time zones.
- Reliable internet connection and dedicated work-from-home setup required.

Nice to have:
- Direct experience in pool service operations (strong plus)
- Experience in service workflows like scheduling, work orders, or job tracking
- Team Lead or SME experience in customer support, account management, or operations.

Salary and Benefits:
- Base salary: PHP 55,000 per month.
- Paid Time Off + Paid Holidays.
- 100% WFH.

Application Instructions
Please send your resume link using a publicly accessible PDF from Google Drive. Make sure it is a direct file link (not a folder or Google Doc).
Links from Dropbox, OneDrive, OnlineJobs, or other similar platforms, as well as non-direct file links, may not be reviewed by our Talent Team.
Please also include:
A short explanation of why you're a good fit for the role
Copy and paste this Job ID: recI8IhRr3NAnoir9 and include it in your email subject line
Include this message in your email body:
“I’m excited to be applying to Job recI8IhRr3NAnoir9!”

This will help us identify your application quickly and also shows that you’ve read the entire job description (attention to detail is important for this role). Thanks and hope to hear from you soon!