Executive Assistant/Sales Assistant and Customer Service Representative

Company Background:

We are a leading manufacturer of portable buildings, container homes, and aluminium windows and doors. Our commitment to quality and customer satisfaction is at the heart of our business.

Role Overview:
As an Executive Assistant, you will support our Sales Manager in customer engagement and sales operations, allowing them to focus on new customer development and closing deals.

Key Responsibilities:
• Handle phone calls, online chats, email replies, and offline messages.
• Introduce our products to customers and address their inquiries.
• Document customer requirements and create profiles and quotes in our order management system.
• Follow up on sent quotes and maintain customer communication.
• Liaise with customers on building design requirements and coordinate with our design team.
• Keep customers informed about order, production, and transport status.
• Update order management systems with new information.
• Issue invoices and manage payment reminders.
• Address customer complaints and gather feedback for service improvement.

Required Skills:
• Excellent English communication skills with little to no accent.
• Strong organisational and coordination skills
• Proficiency in computer skills.
• Basic math skills.
• Strong problem-solving skills.
• Strong interpersonal skills, friendly, and patient demeanor.
• Ability to work efficiently in a fast-paced environment.

Requirements:
• Long-term availability.
• High loyalty.
• High reliability and punctuality.
• Stable and fast home internet connection.
• Please visit our YouTube channel using the link below and include one of our product names at the beginning of your job application subject line. Failure to do so will result in us not considering you.
Upgrade to see actual info/watch?v=1f5C2mhuwO0

Benefits:
• 13th-month pay.
• Overtime available.
• 5% pay increase in 6 months, followed by another 5% increase in 12 months.

Work Hours: Full-time, 40 hours per week
Schedule: Australian Eastern Time, 8:45 AM - 5:15 PM