EXECUTIVE ASSISTANT

ABOUT US:
KastLite is a leading Ecommerce company specializing in high-quality lighting solutions. We are dedicated to providing exceptional customer service and streamlining operations for an optimal shopping experience. To support our growing operations, we are looking for a detail-oriented and highly organized Executive Assistant to join our team.

ROLE OVERVIEW:
We are seeking an Executive Assistant to assist with administrative tasks and daily operations. This is a full-time, remote position requiring a dedicated professional who can manage multiple responsibilities and communicate effectively with customers and internal teams. Weekend availability is required. Salary is $5 USD per hour with potential for rapid growth.

This role is 100% remote work.

KEY RESPONSIBILITIES:
Order Management: Place orders on various channels, updating order information and tracking details across multiple systems.
Customer Correspondence: Respond to customer inquiries via email and within ecommerce portals such as Seller Central.
Refund Processing: Handle and process customer refunds on channels such as Shopify, Amazon Seller Central and Walmart Seller Center efficiently and correctly.
Administrative Support: Perform other administrative tasks as needed to ensure smooth operations.

REQUIREMENTS:
Strong Communication Skills: Ability to correspond professionally via email, WhatsApp, and Slack.
Detail-Oriented: Must be highly organized and able to handle multiple tasks simultaneously.
Ecommerce Experience: Prior experience in order management, customer service, or administrative support in an Ecommerce setting.
Availability: Must be available to work full-time (weekend shifts required) and maintain responsiveness during work hours.


WHO YOU ARE:
Self-Motivated & Independent: You take initiative and can work efficiently without constant supervision.
Highly Organized: You thrive in a structured environment and excel at managing multiple tasks simultaneously.
Strong Attention to Detail: You ensure accuracy and consistency in all tasks, from order management to customer correspondence.
Excellent Communicator: You have strong written and verbal communication skills and can interact professionally with customers and team members.
Tech-Savvy: You are comfortable working with digital tools such as email, WhatsApp, Slack, and Ecommerce platforms.
Reliable & Trustworthy: You meet deadlines, take ownership of your responsibilities, and contribute to a positive work culture.
Problem-Solver: You can think critically and troubleshoot issues as they arise.


TECHNICAL REQUIREMENTS:
Laptop/Computer (at least 8GB RAM)
Headset (with noise canceling microphone)
Fast & Reliable Internet Connection (At least 10 mbps)
WhatsApp, and Slack in a professional and timely manner.

WHY JOIN US:
A fast acting, vibrant and supportive team environment where growth and innovation are encouraged.
The opportunity to work on a variety of projects, with the autonomy to build out best-in-class processes.
Professional development opportunities to keep up with the latest trends and technologies in customer experience and e-commerce.
Employee benefits such as paid time off, spot bonuses and professional development stipends.

APPLICATION PROCESS:
The interview process for this position includes an assessment, a case study, and 2 interviews. Please submit your resume along with a note saying “I am the Executive Assistant Superhero KastLite needs!” and a link to your resume demonstrating relevant work experience. We're looking forward to reviewing your application!