Customer Success & Operations Coordinator

About the Role

We're looking for a highly organized Customer Success & Operations Coordinator who enjoys keeping things running smoothly behind the scenes. In this role, you'll be the main point of coordination for customer communications, making sure every email, message, request, and follow-up is handled efficiently.

If you're detail-oriented, proactive, and comfortable managing multiple priorities at once, we'd love to hear from you.

What You'll Do
- Manage multiple Outlook inboxes and Slack workspaces.
- Monitor customer communications throughout the workday.
- Review, prioritize, and route incoming requests to the appropriate tea ---------- mbers.
- Draft professional responses and coordinate approvals when needed.
- Follow up on outstanding requests until they are completed.
- Maintain customer action trackers and ensure records stay up to date.
- Schedule meetings and coordinate calendars.
- Prepare daily customer status updates.
- Escalate urgent matters promptly.
- Monitor response times and service commitments.
- Keep customer tasks and commitments updated in ---------- .

What We're Looking For
- At least 3 years of experience in Customer Success, Operations, Executive Assistance, or Account Management.
- Excellent written English communication skills.
- Strong organizational and time management abilities.
- Great attention to detail.

Experience using:
- Microsoft Outlook
- Slack
- Zoom
- Microsoft Teams
- ----------
- Comfortable managing multiple customers and priorities at the same time.
- Able to work independently and stay organized with minimal supervision.

Nice to Have
- Experience supporting international clients or remote teams.
- Familiarity with service-level agreements (SLAs) and customer support processes.
- Experience preparing customer reports or operational dashboards.
- Process improvement mindset.
- Experience coordinating cross-functional teams.

Success in This Role

You'll be successful if you can consistently:
- Keep inboxes organized and up to date each day.
- Ensure customer messages receive timely responses.
- Complete follow-ups until every request is resolved.
- Maintain accurate customer action trackers.
- Help deliver a positive customer experience through clear communication and reliable coordination.

Why Join Us?
- Work with a collaborative and supportive remote team.
- Long-term opportunity with room to grow.
- Make a meaningful impact by improving customer experience and daily operations.
- Flexible, remote work environment.