Import / Export Customer Service (Logistics / Freight Forwarder)

A B O U T M E Motivated and hardworking Marketing graduate with experience in import customer service and logistics operations, including shipment processing, documents, and invoice billing. Eager to apply my communication, organizational, and customer service skills while contributing to organizational success and professional growth. C O N T A C T arnoldsanagustin02@gmail.com L A N G U A G E English Tagalog W O R K E X P E R I E N C E F r e e l a n c e I m p o r t C u s t o m e r S e r v i c e A s s o c i a t e M a r c h 2 0 2 5 - A p r i l 2 0 2 6 • R e g i s t e r e d a n d p r o c e s s e d i m p o r t s h i p m e n t s , i n c l u d i n g L C L a n d ( F A K ) c a r g o . • M o n i t o r e d a n d t r a c k e d s h i p m e n t E s t i m a t e d T i m e o f A r r i v a l ( E T A ) t o e n s u r e t i m e l y u p d a t e s a n d c o o r d i n a t i o n . • P r e p a r e d a n d s e n t p r e - alert document s a n d a r r i v a l n o t i c e s t o c o n s i g n e e s a n d r e l e v a n t s t a k e h o l d e r s . • S u b m i t t e d c a r g o m a n i f e s t s t o d e p o t s a n d c o o r d i n a t e d document a t i o n r e q u i r e m e n t s . • G e n e r a t e d a n d b i l l e d i n v o i c e s t o c o n s i g n e e s , e n s u r i n g a c c u r a t e a n d t i m e l y p r o c e s s i n g . • P o s t e d a n d r e c o r d e d i n v o i c e s r e c e i v e d f r o m o v e r s e a s a g e n t s f o r a c c o u n t i n g a n d o p e r a t i o n a l p u r p o s e s . • M a i n t a i n e d a c c u r a t e s h i p m e n t r e c o r d s a n d p r o v i d e d c u s t o m e r s e r v i c e s u p p o r t t h r o u g h o u t t h e i m p o r t p r o c e s s .