Performance-driven Voice Customer Support with over 9 years of experience delivering exceptional service across the financial and hospitality sectors, including Capital One, Western Union, and InterContinental Hotels Group (IHG). Proven track record of managing high-volume inbound call queues while maintaining a 95%+ Customer Satisfaction (CSAT) rating. Adept at rapid
problem-solving, live-call data entry, and verbal de-escalation, with a strict commitment to regulatory compliance and First Call Resolution (FCR)
Experience: 2 - 5 years
I have 2 years' experience supporting Credit Card Company and 2 years with Money Transfer Company.
Experience: 5 - 10 years
5 years' experience with Hotel Company
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