E-commerce Customer Support VA | Shopify & Email Support

Overview

Looking for any work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 21st, 2026 (3 days ago)

Member Since

June 1st, 2026

Profile Description

Need help managing customer emails, Shopify orders, refunds, and customer concerns without letting support requests pile up?

I help e-commerce businesses provide reliable customer support by handling customer inquiries, order management, refunds, cancellations, account-related concerns, and day-to-day support operations. My goal is to help businesses maintain a positive customer experience while keeping support processes organized and efficient.

Over the past 2 years, I have supported multiple international e-commerce businesses, helping customers receive timely and professional assistance. During high-volume periods, I regularly manage 50+ customer emails per day while maintaining response times of 1 to 2 hours.

Skills & Expertise:

• Shopify Customer Support
• Customer Email Support
• Inbox Management
• Order Tracking & Order Processing
• Refund & Cancellation Processing
• Customer Complaint Resolution
• Customer Retention & Follow-Up Communication
• Administrative Support
• Team Coordination

Tools:

• Shopify
• Gmail
• Google Workspace
• Microsoft 365
• Slack
• Google Meet
• Loom
• ChatGPT
• Claude
• Gemini
• Zapier
• Google Apps Script

I am available for overnight shifts (11:00 PM – 7:00 AM Philippine Time) and am interested in long-term opportunities where I can contribute to customer satisfaction, operational efficiency, and business growth.

If you're looking for a dependable Customer Support Virtual Assistant who can help maintain excellent customer experiences and support your growing e-commerce business, feel free to contact me at ---------- would be happy to discuss how I can support your team.