Results-driven business operations professional with over 7 years of expertise in Order to Cash (OTC) and Procure to Pay (P2P) processes, reporting analysis, and quality assurance within global service environments. Proficient at leveraging tools such as Jira, Microsoft Office, and MS Power BI to drive efficiency, accuracy, and actionable insights.
Proven experience in trade promotions, deductions management, compliance validation, and collaborating with cross-functional stakeholders to optimize business operations. Skilled in supporting U.S.-based clients through CRM and ERP systems, including Salesforce, Siebel, SAP, MEI, Exceedra, as well as a wide range of customer portals, ensuring seamless operations and superior service delivery.
Core Competencies
- Order to Cash (OTC) & Procure to Pay (P2P) Operations
- Trade Promotions & Deductions Management
- Process Optimization, Management & Compliance
- Data Analysis, Validation & Reporting (Power BI, Advanced Excel)
- CRM & ERP Systems (Salesforce, Siebel, SAP, MEI, Exceedra)
- Client & Cross-Functional Stakeholder Management
- Quality Assurance & Operational Controls
- Global Service Delivery & U.S. Client Support
- Jira & Microsoft Office Suite Proficiency
- Strong Communication, Time Management & Multitasking
- Business & Accounting Academic Foundation
Experience: 5 - 10 years
Experience: 5 - 10 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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