Enthusiastic professional and a former Customer Service Representative transitioning to Virtual Assistance with 8 months of experience in supporting our US-based e-commerce clients. Successfully provided customer support through phone and by using Orderlogix and Freshworks. Eager to bring excellent customer support and learn new skills to contribute to the company's success.
Experience: 6 months - 1 year
I was a customer service representative from my previous BPO company under an e-commerce account for a US-based client. Providing services like placing orders, tracking orders, checking order status, providing resolution to some customer's concern or problems with our client's product (e.g. refund, replacements, reshipment of some lost items). Experience using the Freshworks for Customer engagement ticketing and documentation.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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