With over 12 years of combined experience in high-level administration, B2B sales support, and B2C appointment setting, I am writing to express my strong interest in joining applying. My background uniquely bridges the gap between meticulous back-end operations and front-end revenue generation.
For nine years, I served as a Sales Administrator and Order Entry Specialist for a leading Australian healthcare company. This role required extreme attention to detail and a deep understanding of B2B relationships. Following this, I transitioned into the Home Improvement sector, where I have spent the last three years as a Supervisor and Senior Appointment Setter. In this capacity, I have mastered the nuances of the B2C market, specifically within the HVAC, Solar, Roofing, and Home Remodeling industries.
What I bring to your team:
• Deep Industry Knowledge: Expert-level understanding of the home improvement life cycle, from lead generation to scheduling for SOLAR, HVAC, Windows, Doors, and Kitchen/Bath remodels.
• Operational Excellence: Over a decade of experience managing complex order entries and administrative workflows with 100 accuracy.
• Leadership & Conversion: Proven ability to lead teams and set high-quality appointments that translate into closed contracts.
I am a proactive communicator who understands that every lead and every data entry point is vital to the company’s bottom line. Whether you are looking for a specialist to streamline your sales administration or a leader to drive your appointment-setting team.
Experience: 5 - 10 years
I have experienced in ORDER ENTRY/SALES ADMIN and CUSTOMER SERVICE for more than 9 YEARS from a leading Australian Healthcare Company (B2B)
Experience: 2 - 5 years
Working with scheduling appointments, that deals with Roof, Window, Door, HVAC, SOLAR replacement and home remodel specifically for bathroom and kitchen for almost 3 years.
Experience: 5 - 10 years
• Entered orders into computer system quickly and in proper sequence. • Assisted customers by providing tracking information and resolving shipping or merchandise issues. • Provided primary customer support to internal and external customers. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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