Handles dual concurrency chat resolving Telco concern from account and plan management that includes Billing issue to resolve in order to upsell new products. Occasionally, profiles triple concurrency chat specially when it’s iPhone release.
Experience: 2 - 5 years
With almost three years of experience as a chat representative handling customer inquiries, I've developed strong communication skills and gained in-depth knowledge of Telco products and services. I'm eager to meet performance metrics and provide an excellent customer service experience, which has been a rewarding journey that helped me grow both professionally and personally.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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